Shipping and Returns

Defective Merchandise
All TC Evolution Products that arrived defective or believe to be defective can be returned if they are in new and unused re-saleable condition.  No exceptions!  If you believe your product is defective, please contact us immediately via the contact us page, do not open the package.  If you changed your mind about your purchase and wish to return the products for a refund, please note there will be a 15% restocking fee and the original cost of shipping will not be refunded. 

If items that are believe to be defective are of other manufactures (ex: Pokemon International, BCW Supplies…etc.) Please contact the manufacture directly with your issue.

Warranties on Products

Warranties on products will be handled on a case by case basis.  Please note that we use the highest grade aluminum possible to produce our Battle Damage Dice in working with state of the art CNC machining factory. 

When in contacting our company in regards to possible warranty on your product, please provide details such as name and order number.  Please also show respect in your email communications.  Emails that starts with degrading and disrespectful statements will be ignored with no response.  We believe in the golden rule of “treating others as how we like to be treated” and we ask the customers to do like wise.  Emails with vague or incomplete information will only delay our effectiveness to provide customer service to you. 

All warranty request should be sent to:

customerservice”@”teamstrc.com


Shipping and Handling

(We do not ship orders on Saturday, Sunday, or Holidays).  We currently have USPS Priority Mail and USPS First Class Mail.  Please note that all orders received will be shipped within 24-48 hours, excluding weekends and holidays.  USPS First Class Air mail are available for international shipping and customers in Alaska and Hawaii.  Please note USPS delivery time can vary depending on your location in relation to our California location.  International shipping can also subject to delays by your countries’ custom agency.  Please note of extra delays for domestic and international shipping during peak holiday season shopping

 Weekends and holidays does not count as days of shipping.

Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package) at:

customerservice”@”teamstrc.com.

Customers with damaged packages can file a claim directly with us.  Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.  We may also request a photo of the package to verify the condition in which it arrived.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date, can file a claim directly with us. Please contact us at: customerservice”@”teamstrc.com

Orders shipped within California are taxed at 9.75%.

We screen diligently for Credit Card fraud! We pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.